Dealing With Difficult People
This workshop deals with the ever-increasing need to develop skills and principles for dealing with difficult people in challenging moments. It deals with why are difficult people difficult and what do they do. It describes how we generally respond to these challenging individuals and what ways we could respond better.
The only person you can directly control is yourself. Your time is spent better here than any where else! Often, we are less victims of difficult people and more victims of our own thoughts.
It is far better to develop the skills to deal with difficult people than to hope you never meet any. "Every time you react to someone or something you just gave that someone or something, power and authority over you."
Surrender to the fact that you can't please everyone.
But you can give them respect and consideration regardless of their approach.
- Twenty Rules of Effective Communication
- How to Influence a Person
- How to Leave A Good Impression
- How to Deal With Negative People
- How to Deal With Irate People and Stay Calm
- How to Debrief Yourself after an Incident