Dealing With Difficult
People For Leaders
This workshop deals with the ever-increasing need for leaders to develop skills and principles for dealing with difficult people. It reminds leaders they are an ambassador of their organization at all times and with all people. It describes how we generally respond to these challenging individuals and what ways we could respond better.
This workshop focuses on your own personal thoughts and how to mobilize them to use effective and timely strategies in dealing with difficult individuals.
It is far better to develop the skills to deal with difficult people than to hope you never meet any. "Every time you react to someone or something you just gave that someone or something, power and authority over you."
Surrender to the fact that you can't please everyone. But you can give them respect and consideration regardless of their approach.
- A difficult employee
- A difficult customer
- Delivering difficult or unpopular messages
- Twenty Rules of Effective Communication
- How to Deal With Negative People
- How to Deal With Irate People and Stay Calm
- How to Debrief Yourself after an Incident